A chatbot can deliver multiple benefits when implemented across your website and mobile applications. It
is a 24*7 available helpdesk that the user can contact at their convenience. No need to call and wait on
customer service lines. A bot personalizes user experience and serves a large number of customers at the
same time. This service can drive business intelligence and customer engagement. It makes notifications,
alerts, and promotions more relevant.
Whether it's a promotion message, booking confirmation or a bank update - SMS service is one of the
oldest modes of mobile communication. A simple service that keeps updated with every brand you
associate with. As far as mobile is concerned, ease and ubiquity of an SMS is unparalleled. Leverage
this service with an SMS chatbot which can automate SMS chat and broadcasts for you. It remains the
most relevant form of communication, especially in the business to consumer (B2C) world. SMS bots
serve as a perfect and necessary solution for every enterprise and business.
Many companies have already started implementing chatbots on various messaging apps and channels
like Facebook Messenger, company website and mobile apps for however emails still remain an integral
part of formal communication. Chatbots replace repetitive tasks involved with bulk mailing. They
improve your customer engagement, lead generation and nurturing. It automates and regularises
sending promotional mails or reminders to your customers and potential leads. It transforms the
quality of your Email marketing and holds a lot of potential as a conversational service.