Online shopping is a tiresome job when you’re confused about what you want to get. It is time consuming and exasperating for consumers. It is why “conversational commerce” or in simpler terms shopping through messaging apps and bots is gaining large scale popularity.
Various brands have started making use of chatbots on a wide array of channels to improve their customer's shopping experience. From providing personalized product search results to order tracking, everything can be done over chat. Popular brands like Sephora, H&M, Tommy Hilfiger, and Amazon - one of the largest online stores in the world have already implemented chatbots to leverage their online sales.
53% of the people that are currently making use of messaging apps are more likely to shop with a brand if they can do it through messaging. Conversational User Interface (CUI) with an AI bot can considerably improve sales for your ecommerce business. In fact Sephora's booking rates have surged up by 11% due to its Reservation Assistant bot.
You could be doing the same with Kevit's intuitive bot technology implemented across multiple channels like Facebook messenger, Slack, Alexa, Google Home, Skype and more. Build a quick and prompt customer support service with Kevit's expert solutions and watch your customer return rate escalate.