Today E-Commerce websites contain a wide range of products in each of its categories.
These products are spread across numerous amount of web pages and categorized
according to their type. Navigating through these web pages to locate relevant results, according to the
user specifications, can be non intuitive, time consuming and exasperating. The chatbot attempts to
address the above mentioned issues by presenting a more intuitive way of interacting with the website.
Chatbots which provide ecommerce related services are also called as conversational commerce. AI based
ecommerce bots predicts what kind of products customer is looking for and NLP technology understand
customer intents whether they want to buy it or compare with others. It is really amazing to see how
conversational commerce based bot are helping customers to save their time while providing engaging
Amazon, a worldwide known name in the ecommerce industry has a bot on their application which answers
customer queries regarding their orders, account settings, kindle and Alexa devices.