Developments in artificial intelligence have had global banks to integrate chatbots into their websites and mobile apps. Tech savvy customers have begun to embrace the technology so that banks see this trend as an opportunity to provide a convenient 24-hour customer service. AI and ML are empowering banking institutions by taking massive amounts of data, and making it easily accessible to the individual account holders, in the form of a chat interface.
Chatbots which provide banking related services are also called as virtual banker. AI based banking bots predicts what kind of service customer is looking for and NLP technology understand customer intents. It will not be wrong to say that artificial intelligence is doing wonders for the banking industry. It is really amazing to see how banking bots are helping customers to save their time while providing engaging solution.
The best thing is that you can do all this from your favourite messaging apps like Facebook Messenger, WhatsApp etc. HDFC Bank, a worldwide known name in the banking industry has a Facebook messenger bot which customers use to check balance, money transfer, bill payment and much more. ICICI bank bot is built with industry-specific knowledge to help customers with payments, transaction and account insights, and personal finance management.
We at Kevit Technologies build custom bots for a wide range of channels like FB messenger, Slack, Alexa, Google Home and Skype. We are helping banking industries become intelligent because future belongs to those who offer intelligent and engaging solutions. We have seen many banking bots doing wonders for the customers and employees of banks. More and more banks are adopting chatbots to serve the customers better.
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