Today E-Commerce websites contain a wide range of products in each of its category which results in a vast and complex database. These products are spread across numerous amount of web pages and categorized according to their type. Navigating through these web pages to locate relevant results, according to the user specifications, can be non intuitive, time consuming and exasperating. The chatbot attempts to address the above mentioned issues by presenting a more intuitive way of interacting with the website.
Chatbots which provide ecommerce related services are also called as conversational commerce. AI based ecommerce bots predicts what kind of products customer is looking for and NLP technology understand customer intents weather they want to buy it or compare with others. It is really amazing to see how conversational commerce based bot are helping customers to save their time while providing engaging solution.
The best thing is that you can do all this from your messaging apps like Facebook Messenger, WhatsApp or from website of businesses. Amazon, a worldwide known name in the ecommerce industry has a bot on their application which customers use to ask query regarding their purchased products, account setting, kindle and Alexa devices.
Kevit Technologies has earned a name for ecommerce chatbot development in a very short period of time. They have a team of professional people who have years of experience in chatbots and artificial intelligence technology. If you know what features you want to see in your ecommerce chatbot, Kevit Technologies can build an intelligent and engaging ecommerce bot for you.
Deals & Promotions
Up & Cross Sell Recommendation
Shipping & Tracking
Request for Human Agent
Customer Satisfaction Survey