What is chatbot? - Ask Kevit

why they are in

big trend

Bots give the user an interactive experience. It makes customers feel they are working with someone to help resolve their issues. Bots are becoming intelligent.
Bots are available 24 x 7 without any emotional quotient and to scale at peak times makes them an excellent support resource for an enterprise environment.
Companies can track the command and responses given by users to the chatbot. It can give you excellent insights about your business which is very useful.

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