CATEGORIES
Messaging Media Channels
Messaging Channels
Messaging channels have certainly proven useful for business over the last two decades. For businesses, these channels have created a way to send a brand's messaging to the right people at the right time. By using these communication channels, customers can now communicate like never before, something businesses have strived to achieve for a long time.
Here we have listed the most useful and popular messaging channels which are the masterstroke to launch your chatbot.
Smart Speakers
Smart speakers and voice assistants represent one of the best new opportunities for companies to engage with, interact with, and learn from their customers. For example, companies can provide the ability for customers to set an appointment through Alexa.
Restaurants, healthcare clinics, and other appointment-based businesses can offer their customers the ability to schedule their appointments or reservations through a voice assistant. Rather than the customer having to call and make a reservation or an appointment, they can execute the same task with less friction through a simple voice command. There are the 3 most popular smart speakers- Amazon Alexa, Google Home, and Cortana. Although we can develop any skills with the same features for all of these three.
Smart Speakers
Other Channels
Other Channels
Chatbots can be integrated on a lot of channels, some of them are social media and smart speakers. Apart from that, there are other channels too which do not belong to a particular category. These channels are some traditional interactive platforms, which people are using for years now.
These channels would be Simple SMSs, Websites, mobile apps, and Emails. Today every business uses all most all these channels to show their digital presence and to interact with their customers.
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